Refund policy
Last updated 14 November 2026
In short
- Full refund within 14 days of purchase, no reason needed, even if you've downloaded the files.
- Email us from the address you bought with. Polar refunds you, normally within 2 business days.
- After a refund, your access and license end.
- Your statutory rights aren't affected.
This summary is for convenience; the full text below applies.
If the Product isn't right for you, email [email protected] within 14 days of purchase from the email address you used at checkout, and you'll get a full refund. You don't need to give a reason, and it doesn't matter whether you've already downloaded the files or used the template links.
How it works
- Polar, the merchant of record that sold you the Product, issues the refund at our request, normally within 2 business days of your email.
- The money goes back to your original payment method. How long it takes to appear depends on your bank or card issuer.
- Any sales tax or VAT charged is refunded with it.
After a refund
Your access to the downloads in Polar's customer portal ends and your license to use the Product ends. Please delete the downloaded files and your Canva copies of the templates, and don't publish designs made from them.
Polar and your statutory rights
This policy is in addition to, and doesn't affect, any rights you have under applicable consumer law. Polar handles refunds under its Buyer Terms together with this policy, and you keep any chargeback rights with your card issuer.
Problems with your order
If a link doesn't work or a file is missing, email us and we'll fix it; you can still ask for a refund within the 14 days.