Contact

Questions before you buy, help with your templates, or a refund: email [email protected]. We aim to reply within 2 business days.

Order help

• Download email missing? Check spam for an email from Polar. You can also open Polar's customer portal and sign in with the email you used at checkout; Polar emails you a one-time code.
• A template link isn't working? Tell us which collection and we'll send a fix.
• Refund? See the refund policy.

Business details

HVAC Marketing Playbook is a trading name of Zain Shaida, a sole trader established in the United Kingdom.
Business address (not open to visitors; please contact us by email first): 2 Hasketon Drive, Luton, LU4 9EZ

The Product is sold by Polar Software, Inc. as merchant of record, which handles payment, tax, receipts and invoices. We supply the Product and provide support.