Terms of sale
Last updated 14 November 2026
In short
- Polar Software, Inc. sells you the Playbook as merchant of record and handles payment, tax, receipts and invoices.
- We create the Playbook, license it to you and give support.
- You get 60 editable Canva designs plus guides, captions and a calendar. You need a Canva account; the free plan works.
- If a template link stops working, we'll replace it free of charge.
- You're responsible for what you publish, including prices, offers and claims.
- Our liability is limited to the price you paid, except where the law doesn't allow limits.
This summary is for convenience; the full text below applies.
These terms explain how The HVAC Marketing Playbook (“the Product”) is sold to you and what we supply. “We” and “us” means Zain Shaida, a sole trader established in the United Kingdom trading as HVAC Marketing Playbook, whose business address is 2 Hasketon Drive, Luton, LU4 9EZ. “Polar” means Polar Software, Inc.
1. Who sells it and who supplies it
Polar sells you the Product as merchant of record and authorised reseller. Your purchase, payment, sales tax, receipt and invoice are between you and Polar and are covered by Polar's Buyer Terms. We are the supplier: we create the Product, license it to you, and provide support. These terms and our license are the supplier terms that govern your use of the Product. By completing checkout you agree to them.
2. What you get
- 60 editable Canva designs (40 social posts, 10 stories, 5 door hangers, 5 flyers) and image-free bonus versions, provided as Canva template links. Each link creates your own copy in your Canva account.
- A downloadable package: Start Here guide, Template Library, 40 captions (PDF and CSV), a 12-month marketing calendar (PDF and Excel) and a before-you-publish checklist.
Photography shown in our previews and mockups is illustrative and isn't included. Prices, offers and business details in the templates are placeholders for you to set.
3. Delivery
After payment, Polar emails your receipt with a link to your downloads in Polar's customer portal. Delivery is normally immediate. If you haven't received it within an hour, check your spam folder, then email [email protected].
4. What you need
A Canva account (the free plan is enough) and an internet connection. Canva is a third-party service that we don't control. If a template link stops working, we'll provide a working replacement link or the editable files at no charge.
5. Your license
Your use of the Product is governed by our license: you may use it to market your own business, and you may not share or resell it.
6. Refunds
You can get a full refund within 14 days of purchase; see our refund policy. If you have a problem with your order, please contact us first so we can fix it. Your chargeback rights with your card issuer aren't affected.
7. Your content and claims
You're responsible for everything you publish using the templates, including offers, prices, license numbers, reviews and trust statements, and for making sure it's accurate and complies with the laws and platform rules that apply to your business. The safety and maintenance tips cite public sources; keep the source line, and check that the advice suits your customers.
8. Our responsibility to you
We'll supply the Product with reasonable care and skill and as described. We don't promise any particular marketing or sales results. To the extent the law allows, our total liability to you for any claim about the Product is limited to the price you paid, and we aren't liable for indirect or consequential loss, such as lost profits. Nothing in these terms limits liability that can't be limited by law, or any statutory rights you have as a consumer.
9. General
These supplier terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you can also bring proceedings in your local courts, and if you live outside the UK, any mandatory consumer protections of your country of residence still apply. Polar's Buyer Terms, including their governing-law and dispute terms, apply to the purchase and payment. If any part of these terms is found unenforceable, the rest still applies. We may update these terms for future purchases; the version shown at the time of your purchase applies to your order.